Refund Policy
At Nova Peptides, we are committed to supplying high-quality products and ensuring orders are handled with care. Due to the specialised and perishable nature of our products, all sales are final and we do not offer refunds or returns, except where required under applicable UK law.
Your Statutory Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If goods are faulty, damaged, or not as described at the time of delivery, you may be entitled to a remedy, such as a replacement or refund, in accordance with UK law.
Reporting an Issue
If there is a problem with your order, please contact us promptly so we can investigate and resolve the matter efficiently:
Email: info@nova-peptides.co.uk
Please include your order number, a clear description of the issue, and photographic evidence where applicable
We ask that any issues are reported within 48 hours of delivery to allow us to assess the condition of the goods upon arrival.
Our Resolution Process
We aim to respond to all enquiries as quickly as possible and will work with you in good faith to reach a fair outcome. We aim to provide a resolution within 24 hours of receiving your enquiry (excluding weekends and UK bank holidays).
Depending on the circumstances, resolutions may include:
Replacement of the affected product
Partial or full refund (where legally required)
Other appropriate remedies at our discretion
Limitations
1) We cannot accept responsibility for issues arising from improper storage, handling, or use after delivery.
2) Claims submitted outside the stated reporting timeframe may not be eligible for review.
3) We reserve the right to request additional information before determining a resolution.