Frequently Asked Questions
What are peptides?
Peptides are short chains of amino acids that play important roles in biological processes. They are commonly used in scientific research and laboratory settings to study cellular functions, signalling pathways, and therapeutic potential.
Are your peptides for human consumption?
No. All products sold on our website are strictly intended for research and laboratory use only. They are not approved for human or veterinary consumption.
Do you ship within the UK?
Yes, we ship across the United Kingdom using reliable courier services. Orders are typically dispatched within 1–2 working days.
Do you offer international shipping?
We may offer international shipping depending on local regulations. Customers are responsible for ensuring that peptides are legal to import in their country before placing an order.
How are your peptides stored and shipped?
Our peptides are stored under controlled conditions to maintain stability and purity. They are shipped in protective packaging, often with temperature considerations where necessary.
What purity levels do your peptides have?
Most of our peptides are supplied with high purity levels (typically 95%+), verified through third-party testing such as HPLC and mass spectrometry. Certificates of Analysis (COAs) are available upon request.
Can I see lab reports or certificates?
Yes, we provide Certificates of Analysis for our products. Please contact our support team with your order details to request documentation.
How should peptides be stored after delivery?
Peptides should generally be stored in a cool, dry place. For long-term storage, refrigeration or freezing is recommended depending on the specific peptide. Always refer to product-specific guidance.
What payment methods do you accept?
We accept a range of payment methods including debit/credit cards and other secure online payment systems. All transactions are encrypted for security.
Do you offer refunds or returns?
Due to the sensitive nature of our products, we typically do not accept returns. However, if there is an issue with your order (e.g., damaged or incorrect items), please contact us within 48 hours of delivery.
Is it legal to buy peptides in the UK?
Peptides can legally be sold in the UK for research purposes only. It is the customer’s responsibility to ensure compliance with all applicable laws and regulations.
How can I contact customer support?
You can reach our support team via email or through our contact form. We aim to respond within 24–48 hours on working days.
Do you offer bulk or wholesale pricing?
Yes, we offer bulk purchasing options for research institutions and businesses. Please get in touch with us for a custom quote.
How can I be sure of product quality?
We work with reputable manufacturers and conduct strict quality control procedures. Transparency is important to us, and we provide testing data wherever possible.